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Technical Support – Login

NEW USER ACTIVATION HELP

Upon initial account setup, an activation email will be received from [email protected], [email protected] or, if you are a Cimplifi client, your own internal domain.

  1. Open the email message and click on the first link provided. The link is unique to the new account and can only be used once.
  2. A new page will open to create your Cimplifi account
  3. Enter a password adhering to the format requirements.
  4. OPTIONAL – Next, you may add your phone # for account recovery purposes; this will involve a phone # verification process.
  5. Last, set your security image and click ‘Create My Account’
  6. You will be immediately logged into the Cimplifi Dashboard.

TECHNICAL TIPS

  • All authentication related emails will come from [email protected], [email protected] or, if you are a Cimplifi client, your own internal domain.  The registration link will be on the domain https://login.cimplifi.com. Please whitelist these addresses and domains.
  • If you have any issues logging in, a good first troubleshooting step would be to close your browser windows and navigate directly to https://login.cimplifi.com.
  • If you need another password setup or you have any trouble at all, please contact [email protected] or use our online help video for instruction.
  • Password setup emails are only sent to each user directly.  Passwords may not be set manually by admins; only requests to set/reset Passwords.
  • If your firewall blocks all websites by default, you must whitelist the following domains:
    • *.complianceds.com
    • *.cimplifi.com
    • *.okta.com
    • *.oktacdn.com
    • *.relativity.one

BROWSER COMPATIBILITY

https://help.relativity.com/10.3/Content/Installing_and_Upgrading/System_requirements/Compatibility_matrix.htm?#Browsers.

We always recommend using the Chrome or Firefox browsers, however if Internet Explorer is a requirement, you must add the following sites to trusted sites: https://*.cimplifi.com.

SECURITY & TLS1.2 COMPATIBILITY

We only support TLS 1.2 connections or better. All modern browsers support this protocol.

Windows 7 users may need to update their Operating System in order to support this protocol.  Please contact your IT Department if you are using Windows 7.

To check for TLS 1.2 support for your browser ahead of time please navigate here: https://www.ssllabs.com/ssltest/viewMyClient.html

PASSWORD RESET HELP

If you do not remember your password, you can initiate a password reset from the login page:

  1. Below the ‘Next’ button, click ‘Need help signing in?’
  2. This will expand more options; click ‘Forgot password”
  3. A page will load to enter your username (enter the username you have been given, often an email address) in the ‘Email or username’ field
  4. Click ‘Reset via Email’

REQUEST ACCESS HELP

If you are interested in an employment opportunity with Cimplifi, you’ll first need access to our EM system for applying for jobs & contacting our staffing team. If you have already worked with Cimplifi in the past and do not remember your login, these steps also apply:

  1. From the Login page go to the Request Access area
  2. Enter your email & type the code from the Captcha image
  3. Click ‘Request’

What to expect:

  • If this is your first time contacting Cimplifi for employment, you will receive an email from our available employment team requesting a copy of your resume for review.
  • If you have previously worked with Cimplifi our support team will provide details to regain access to the system.
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